Should any item fail to satisfy then we will accept their return for a full refund of the value of the goods if they are returned carriage paid to us within 7 working days. This period commences on the day after you receive the goods. Returned goods are subject to being received by us in their original unused condition. You are responsible for the safe return of any items to us, including any costs incurred. In the case of goods which are bubble packed or in sealed packaging then these goods will only be accepted for a return if the packaging is unbroken and undamaged.
For instructions on how to return goods which are not faulty, please contact us to request a returns form which contains instructions for returning goods (please give your name, postcode, date of receipt of order and order number). We do not accept returns without a returns number. We cannot accept liability for goods returned which do not reach us or are damaged due to inadequate packaging – therefore it is essential that you follow the instructions on the returns form to ensure you have proof of postage should you need to make a claim. This can only be done by the sender of the parcel, not the recipient. Returned goods that are not faulty are subject to a re-stocking fee, up to 20%, which includes charges incurred by Dandelion Stamps when fulfilling the original order.
Sale items are not returnable.
Should any item prove to be faulty on receipt then the product may be returned for either a replacement or a full refund irrespective of the condition of the packaging, but subject to the product not having been inappropriately used. This will be determined by either ourselves or our suppliers depending on the item in question and our supplier’s policy with regard to faulty goods.
If you are returning an order that is not faulty, any postal & packing charges incurred by us over and above our standard charge will be deducted from the refund.
Our address for returns is:
Dandelion Stamps
17 Geoffrey Avenue
Harold Park
Romford
RM30YJ
Who can I contact if there’s a problem with my order?
If you have any problems with your order please don’t hesitate to contact us via email our customer service team on info@dandelionstamps.com. We aim to respond to all email queries within one working day. If you would prefer to call us you can reach us between 9am-4pm Monday-Friday on 0770 9960515 and we’ll be happy to help.
